Andrew Willis: It’s hard to imagine a situation where IT support for wide-reaching computer networks would be more in demand. With both workers and customers stuck at home right now, human resources systems and customer service software have been critical.
A lot of companies have had to upgrade their systems on short notice – shining a spotlight on bigger technology problems post-pandemic. Senior equity analyst Dan Romanoff says we’re often seeing corporate IT infrastructures exposed as inadequate for the current remote environment.
And for future environments, ServiceNow (NOW) has also found a market for specific verticals, like the communications sector, for example. For investors, that means growth opportunities ahead – and switching costs that help make a moat around each of those thousands of annual contracts, in the millions.
For Morningstar, I’m Andrew Willis.